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NOW TV App Crashing

The NOW TV app on the ps5 seems to no longer be working for me. I can load the app and be logged in perfectly fine but when I choose a channel to watch (sky sports), the stream starts to play for a couple of seconds but then buffers and the stream closes. If I try to select the stream again, it starts to play again for a couple of seconds and then the whole application crashes and I get an error. The error code is CE-108255-1 (this is a playstation error code). I believe that there is something wrong with the software in the application as I have tried deleting and re downloading, restarting my router, logging in and out, and also trying multiple different channels and keep having the same result. Any idea for a fix?

1 Reply
Legend 5
Legend 5


Sounds like you’ve done all the standard troubleshooting that staff would ask of you. 

You have two options, report via live chat or email support.

Live chat can be accessed by clicking “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.

Email address for support in the below picture.


FYI that I do not work for NOW, just a NOW customer trying to help