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NOW TV Team (Retired)

Re: My stream quality is saying 0 on ps4

Hi @Gingerninja72@Bluey22

 

Sorry to hear that your having issues with the picture quality.

 

The message regarding "Stream Quality 0" doesn't have any effect on the steam quality, That's just a bug that is being looked into.

 

When you were watching the programs was this via the live streams or via the OnDemand Catch Up section ?

 

Thanks

Andy

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Advocate

Re: My stream quality is saying 0 on ps4

Hi Andy, I only ever watch via catch up. It is most noticeable during any dark scene - dark backgrounds are beyond grainy and washed out and grey instead of black. The whole picture is very soft and lacking in definition.
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NOW TV Team (Retired)

Re: My stream quality is saying 0 on ps4

Hi @Gingerninja72

 

Sorry to hear that. Do you get this sam issue when using other apps? Also, are you able to change the picture settings for that particular HDMI channel on your TV? This may help make the picture clearer. Let us know if that helps.

 

Thanks

 

Bisa

NOW TV Team

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Advocate

Re: My stream quality is saying 0 on ps4

Hi glad to hear I'm not the only person this is happening to. Mine started about 5 days ago any news on what it is ?
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Mentor

Re: My stream quality is saying 0 on ps4

This has been an ongoing issue for some time. Live TV (oddly) seems better but the picture quality for catch up on both the Now TV app and the Sky app on PS4 is shocking...

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