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Anonymous User
Not applicable

Issue with Xbox one app

Somethings not right keeps coming up on my sons Xbox one. 
i have uninstalled - turned off Xbox to clear cache - reinstalled and still it is happening.  I have reinstalled just on the Xbox and also on the external storage we have for the Xbox - I cleared the cache on each occasion.  The Xbox is hooked up to an old wharfedale tv monitor so no smart tv - help greatly appreciated thanks

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

What sort of error are you having with the Xbox One app? 

Are you having issues logging in?

 

Are you getting the “somethings went wrong” message?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Hi @gavs82008 

 

Sorry, yes it won’t let my son watch anything. He can get on the app and choose a film but when he presses Watch the timer comes on and then error message PL 01 I think it was comes up - the message says to try again later or look on nowtv/status. 

All other devices work fine in the house 

gavs82008
Legend 5
Legend 5

@Anonymous User 

This is all I could find on the PL issue, you’ve done a fair bit of the troubleshooting already

 

https://help.nowtv.com/article/oops-something-went-wrong-xbox

 

 

FYI that I do not work for NOW, just a NOW customer trying to help