01-01-2021 13:28 - edited 01-01-2021 13:32
Somethings not right keeps coming up on my sons Xbox one.
i have uninstalled - turned off Xbox to clear cache - reinstalled and still it is happening. I have reinstalled just on the Xbox and also on the external storage we have for the Xbox - I cleared the cache on each occasion. The Xbox is hooked up to an old wharfedale tv monitor so no smart tv - help greatly appreciated thanks
01-01-2021 13:36
@Anonymous User
What sort of error are you having with the Xbox One app?
Are you having issues logging in?
Are you getting the “somethings went wrong” message?
01-01-2021 15:04
Hi @gavs82008
Sorry, yes it won’t let my son watch anything. He can get on the app and choose a film but when he presses Watch the timer comes on and then error message PL 01 I think it was comes up - the message says to try again later or look on nowtv/status.
All other devices work fine in the house
01-01-2021 15:08
@Anonymous User
This is all I could find on the PL issue, you’ve done a fair bit of the troubleshooting already
https://help.nowtv.com/article/oops-something-went-wrong-xbox