27-04-2015 7:47
25-04-2016 4:24
28-04-2016 11:33
Hi @Anonymous User
Can you try again after 12.30 as this should be resolved for you.
Thanks
Andy
19-05-2016 19:20
I can alsosign in ok on my pc but not on my tablet.
20-05-2016 13:13
Hi @Anonymous User
If you are with BT for your internet service could you disable smart setup by following this guide.
Also please make sure that you are signing in using your username and not your email address.
Thanks
Andy
12-11-2015 22:11
I am also getting this issue of i can sign in to now tv on every device except my ps3!
15-11-2015 15:09
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I have sent you an email in regards to your account related query.
Thanks,
Karl
NOW TV Team
17-11-2015 8:38
same problem, as above.
17-11-2015 15:07
01-11-2015 19:02
Hi. I am having the same problem. I can sign in on the website but not on my Ps4 or tablet. Help!?
@Anonymous User wrote:
The now tv app on 3 different ps3's and a ps4 will not allow me to sign in. Error message 'your sign in details are incorrect. Please try again. (2001). I can sign in on the website on my phone and PC using same details that are not accepted on Playstation??? I have also used sign in details of a different account created by my partner and still get same error message!! I have used live chat, followed all advice. Changed password, uninstalled and reinstalled the app, rebooted the router. None of these actions have made any difference. Live chat keep telling me the fault is with my equipment and not with service provider. I am not alone having this issue, nowtv need to accept there is an issue and fix it rather than blaming the user and there equipment. Compensation for not being able to use the service should also be strongly considered. Is anyone else suffering from this issue?
02-11-2015 18:42
Hi @Anonymous User
Thanks for your post.
Sorry about that 😞
I'll get this sorted for you.
Birgit
NOW TV Team