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Anonymous User
Not applicable

‎23-05-2021 16:27

Error code PL-0

Watching sky sports arena on Xbox series X. Closes channel and states something went wrong and gives the error code PL-0. It does this every couple of minutes

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6 REPLIES 6
Anonymous User
Not applicable

‎23-05-2021 16:45

Same happening with me🙄 so frustrating as I just payed £10 to watch the Arsenal game but I can’t without it cutting out every 2 mins.

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gavs82008
Legend 5
Legend 5

‎23-05-2021 16:32

@Anonymous User 

Try deleting and reinstalling the app, as well as unplug your router for a few minutes.

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎23-05-2021 16:41

In response to gavs82008's comment

Tried the uninstall and reinstall and it still does it, I think sky sports can't cope with 7 games being streamed simultaneously

0
gavs82008
Legend 5
Legend 5

‎23-05-2021 16:46

In response to Anonymous User's comment

@Anonymous User @Anonymous User 

Then I would suggest reporting the issue with NOW staff directly on live chat.

Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively send an email to customer support. Address is on the below picture.

gavs82008_0-1621784752153.jpeg

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎23-05-2021 17:23

In response to gavs82008's comment
  • Thanks mate👍🏼
Anonymous User
Not applicable

‎03-08-2021 22:03

In response to Anonymous User's comment

@Anonymous User out of interest what broadband provider are you on? I seem to have the same problem on my PS4 but it has only started since I switched from Vodafone to Virgin Media for my home broadband.

0