07-12-2018 19:12
Hi,
I have been paying for now tv since 2015 but my account has been inactive for approximately 2 years.
I have just come back to it to try and get it up and running on my mobile, my console and my partners phone.
I was completely unaware that I could only have a maximum of 4 devices or how many I had connected until I tried to connect my console.
After it wouldn't connect I removed everything to get it to connect to find that I now cannot add a device until the 1st of January.
What the hell is this? I pay for movies and entertainment and now I am limited to watching on my phone until next month.
Can somebody please support me in resolving this otherwise I want a refund and I won't be back.
Thanks.
Solved! Go to Solution.
07-12-2018 19:24
Hi @Anonymous User
Jump over to live chat and ask them to reset your devices on your account, once this is done play some nowtv content with the 4 devices that you want to add back to your device list on your account.
Link to live chat below.
https://help.nowtv.com/contact-us/managing-my-devices
07-12-2018 19:24
Hi @Anonymous User
Jump over to live chat and ask them to reset your devices on your account, once this is done play some nowtv content with the 4 devices that you want to add back to your device list on your account.
Link to live chat below.
https://help.nowtv.com/contact-us/managing-my-devices
07-12-2018 19:31
Thanks.
All resolved now.