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Mentor

Re: Cannot sign in on ps3 app (2001) error

im having the same issue as everyone else. wont sign in on my now tv box or ps4 or phone.. error 2001 sign in details are incorrect. spoke to people on live chat and have to go through all the try reseting it or change password contact your isp etc.. tried all of these and nothing seems to have worked. details are correct because i can log in on my laptop fine. and my internet is working fine. could log in a few days ago no problem then out of nowhere the error 2001 message came up.

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NOW TV Team (Retired)

Re: Cannot sign in on ps3 app (2001) error

HI @notey

 

Very sorry about that 😞

 

Don't worry, I'll get this looked into by our technical team. Please keep an eye on your email inbox for further information.

 

Birgit

NOW TV Team

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Advocate

Re: Cannot sign in on ps3 app (2001) error

Don't have the (2001) error.  Just says error, there's something wrong try agin later.

 

Spent an hour chatting with someone from NowTV, restarted the PS3, rebooted, restored, rebuilt, etc  still can't watch anything.  Was told that my case would be sent to another team.

 

haven't heard anything yet...

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NOW TV Team (Retired)

Re: Cannot sign in on ps3 app (2001) error

Hi @blindinsanity

 

Thanks for your post.

 

Very sorry to hear that 😞

 

Have you tried resetting your password?

Are you able to sign in and view content on any other device?

How is your PS connected to your Internet - wireless or wired?

Have you changed your DNS settings?

Have you tried static IP address?

 

Birgit

NOW TV Team

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Advocate

Re: Cannot sign in on ps3 app (2001) error

Yep im getting the same issue, works fine on my PC using morzilla firefox but not on PS3 or Ipad app, changed password 5 times reinstalled the PS3 app and Ipad app but still won't sign in. Im using vigrin media as my ISP and it was working fine yesterday till it asked me to sign in again. 

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Advocate

Re: Cannot sign in on ps3 app (2001) error

already reset my password, I can sign in on my computer fine, it's connect wirelessly,  will try the other suggestions.

 

 

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Observer

Re: Cannot sign in on ps3 app (2001) error

Hi, I'm also receiving the 2001 error code when trying to log in and it's VERY frustrating.

For the last few days NOWTV hasn't been asking me to log in which has been brilliant actually (I get so sick of signing in every time especially because it's always crashing) But today it's now saying the 2001 error.

Since having NOWTV there hasn't been a day where it has worked perfectly which is insane. The constant crashing is a nightmare.

I'd appreciate if the technical team could get on to this ASAP
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Advocate

Re: Cannot sign in on ps3 app (2001) error

Same problem as all the others for me. Signing in fine on the pc or mobile but cannot sign in on ps3 as keep getting the 2001 error code. Please sort this out and ad is when done.
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Advocate

Re: Cannot sign in on ps3 app (2001) error

*advise when done
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Advocate

Re: Cannot sign in on ps3 app (2001) error

Should add I've been watching it all day, but crashed and then prompted to log back in
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