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Anonymous User
Not applicable

Cannot sign in on ps3 app (2001) error

Hi, I have just signed up for the trial on my laptop, I have downloaded the ps3 app and when signing in it says my details are incorrect. (2001)

I have tried my username and email address in the username box.

Now do I need Sky to use this? if so then that is why it is not working. could someone clarify.

 

Thanks 

169 REPLIES 169
Anonymous User
Not applicable

Hi @Anonymous User

 

Is the issue still ongoing?

 

Birgit

NOW TV Team

Anonymous User
Not applicable

im having this same issue. error 2001, cannot log in.

Anonymous User
Not applicable

Hi @Anonymous User

 

@Anonymous User has replied to your post here 🙂

 

Birgit

NOW TV Team

Anonymous User
Not applicable

hi i cannot sign in either i  just signed up to entertainment after having movies for about 8 months and now wont let me sign in have tryed all steps

 

Anonymous User
Not applicable

Hi @Anonymous User

 

Thank you for getting in touch. Sorry to hear you've had issues signing in. As this is an account related then please keep an eye out on your e-mail.

 

Cheers

Ranj

NOW TV Team

Anonymous User
Not applicable

Hi. I'm trying to log into the app on my PS3 and it keeps telling me that my login details are incorrect (error 2001). I am absolutely sure that the details are correct so the problem is on your end. Please advise.

 

Kate

Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for letting us know. 

 

We'll get this looked into and hope to send you an update via email as soon as possible. 

 

Sorry for the inconvenience this has caused. 

 

Thanks,

Karl 

NOW TV Team

Anonymous User
Not applicable

Hi Birgit,

You didn't reply to my email below.

I'm still having to sign in every time.

I can see from the forum that @Anonymous User is having the same problem.

Can you respond please.
Anonymous User
Not applicable

Hello,

This afternoon I tried to access NowTv through my PS3 which usually automatically logs me in but this time it asks for my login details. Only to come up with error message code 2001. I have the correct details as I have been able to log in via the website on my iPad.

There has been a rise in crashing and buffering via the PS3 which has been a little bit frustrating - don't know if this is connected?

Can you help please as I have deadlines to hit for reviewing certain movies and TV. Thank you.
Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your post.

 

No worries, I'll get this looked into for you.

 

Keep an eye on your email inbox.

 

Birgit

NOW TV Team