27-04-2014 14:57
Hi, I have just signed up for the trial on my laptop, I have downloaded the ps3 app and when signing in it says my details are incorrect. (2001)
I have tried my username and email address in the username box.
Now do I need Sky to use this? if so then that is why it is not working. could someone clarify.
Thanks
04-05-2015 21:01
Hi @Anonymous User
Thank you for getting in touch. We're very sorry about this. As mentioned by Rich above we are aware of this and are looking into it. We will be in touch as soon as we can, as mentioned this is likely to be tomorrow. I will send you an e-mail now.
Sorry for any inconvenience this may caused.
Cheers
Ranj
NOW TV Team
03-05-2015 17:25
Don't have the (2001) error. Just says error, there's something wrong try agin later.
Spent an hour chatting with someone from NowTV, restarted the PS3, rebooted, restored, rebuilt, etc still can't watch anything. Was told that my case would be sent to another team.
haven't heard anything yet...
04-05-2015 15:19
Hi @Anonymous User
Thanks for your post.
Very sorry to hear that 😞
Have you tried resetting your password?
Are you able to sign in and view content on any other device?
How is your PS connected to your Internet - wireless or wired?
Have you changed your DNS settings?
Have you tried static IP address?
Birgit
NOW TV Team
04-05-2015 18:09
already reset my password, I can sign in on my computer fine, it's connect wirelessly, will try the other suggestions.
04-05-2015 21:01
Hi @Anonymous User,
Thanks for getting in touch.
I've sent you an email regarding this.
Thanks,
Karl
NOW TV Team
04-05-2015 17:35
Yep im getting the same issue, works fine on my PC using morzilla firefox but not on PS3 or Ipad app, changed password 5 times reinstalled the PS3 app and Ipad app but still won't sign in. Im using vigrin media as my ISP and it was working fine yesterday till it asked me to sign in again.
04-05-2015 20:35
Hi @Anonymous User
Sorry for the proble,s.
We identified a technical issue and will do our best to get this resolved as soon as possible (likely tomorrow).
We'll send you an email once it's done.
Apologies for the inconvenience.
Thanks,
Rich
The NOW TV Team
31-05-2015 8:14
31-05-2015 17:38
@Anonymous User
Sorry for the delay. I am on the ball with your query and this should all be sorted out by tomorrow lunchtime.
Please let me know if you have any problems, thereafter.
All the best,
Michael
NOW TV Team
31-05-2015 23:25
Michael, I've had this problem before and it's happened again. My IP's been blocked and I don't know why so if you could fix it ASAP that would be greatly appreciated thanks.