12-03-2016 19:55
i am trying to cancel my 3 months trial and i keep being made to put card details in even tho i am signed in
Solved! Go to Solution.
12-03-2016 19:57
i want to solve this issue tonight as im not happy that even after my 3 month trail without asking me you decided to continue to take money from my account
12-05-2016 19:27
I would like to cancel my account but when I follow your steps it just takes me back to the card details page! Cancel my account!!
16-05-2016 12:40
Hi @Anonymous User
I can see that you have spoken with our live chat team regarding this.
Andy
24-03-2016 15:05
24-03-2016 15:04
24-03-2016 15:04
11-12-2019 15:07
the best way to stop payments is your bank I have just blocked sky hope this helps rubbish company.
11-12-2019 15:55
is crap to navigate i can't do it
12-03-2016 19:59
@johndee71 if clicking My Account asks for card details, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.
Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.
12-03-2016 20:41
OMG I CANT EVEN REPLY TO MY ISSUE WITHOUT BEING TOLD THAT MY USER NAME IS IN USE WHICH HAPPENS TO BE MY USERNAME. WITH REGARDS TO USER NAMES AND PASSWORDS I RESET THEM AND STILL HAD ISSUES AND I TRIED TO CANCEL IT ON MY PS4 AND STILL HAD ISSUES ALL THIS HASSLE FOR A 3 MONTH TRIAL I WILL NOT BE USING THIS AGAIN!!!!!!!!!!!!!!!!!!!