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Anonymous User
Not applicable

Can’t sign in

Trying to sign in to Now TV on my new Samsung TV but says that I am unable and to try later? This seems to be a common problem yet having spoken to a live agent they could not assist. I have done a software update still nothing. PLEASE ASSIST! 

4 REPLIES 4
Anonymous User
Not applicable

Bit of a long shot but how many different devices have you already used your now tv account on? If you’re already on 4 then it won’t let you watch it on a fifth - you have to go on to your account, your devices, then remove one before adding the new tv to your list. 

 

 

 

 

RoyB
Legend

The limit is 6 now, with three changes allowed per month.

 

Did you miss the announcement?

 

But the message @Anonymous User is getting is not the ‘device limit reached’ message,

 

@Anonymous User  how long did you give your TV to settle down before trying the log on? Mine seems to need about three minutes before it has all services truly active. 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
ukbobboy
Legend

@Anonymous User  @Anonymous User 

 

Hi OLR

 

You probably don't know this but Now TV now allows you to have six devices attached to your account, however the two simultaneous streaming limit still applies.

 

 

UK Bob

Anonymous User
Not applicable

Ah no, I didn’t know that it had changed to 6 devices. Thank you for letting me know!