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Anonymous User
Not applicable

Can’t sign in

Trying to sign in to Now TV on my new Samsung TV but says that I am unable and to try later? This seems to be a common problem yet having spoken to a live agent they could not assist. I have done a software update still nothing. PLEASE ASSIST! 

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4 Replies
Onelastrequest
Scholar

Re: Can’t sign in

Bit of a long shot but how many different devices have you already used your now tv account on? If you’re already on 4 then it won’t let you watch it on a fifth - you have to go on to your account, your devices, then remove one before adding the new tv to your list. 

 

 

 

 

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ukbobboy
Legend

Re: Can’t sign in

@Onelastrequest  @Anonymous User 

 

Hi OLR

 

You probably don't know this but Now TV now allows you to have six devices attached to your account, however the two simultaneous streaming limit still applies.

 

 

UK Bob

RoyB
Legend 5
Legend 5

Re: Can’t sign in

The limit is 6 now, with three changes allowed per month.

 

Did you miss the announcement?

 

But the message @Anonymous User is getting is not the ‘device limit reached’ message,

 

@Anonymous User  how long did you give your TV to settle down before trying the log on? Mine seems to need about three minutes before it has all services truly active. 


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Onelastrequest
Scholar

Re: Can’t sign in

Ah no, I didn’t know that it had changed to 6 devices. Thank you for letting me know! 

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