cancel
Showing results for 
Search instead for 
Did you mean: 
SGentry
First Poster

Can’t sign in

Trying to sign in to Now TV on my new Samsung TV but says that I am unable and to try later? This seems to be a common problem yet having spoken to a live agent they could not assist. I have done a software update still nothing. PLEASE ASSIST! 

Labels (1)
0 Thanks
Reply
4 Replies
Highlighted
Onelastrequest
Contributor 2

Re: Can’t sign in

Bit of a long shot but how many different devices have you already used your now tv account on? If you’re already on 4 then it won’t let you watch it on a fifth - you have to go on to your account, your devices, then remove one before adding the new tv to your list. 

 

 

 

 

0 Thanks
Reply
ukbobboy
Expert 2

Re: Can’t sign in

@Onelastrequest  @SGentry 

 

Hi OLR

 

You probably don't know this but Now TV now allows you to have six devices attached to your account, however the two simultaneous streaming limit still applies.

 

 

UK Bob

RoyB Scholar 4
Scholar 4

Re: Can’t sign in

The limit is 6 now, with three changes allowed per month.

 

Did you miss the announcement?

 

But the message @SGentry is getting is not the ‘device limit reached’ message,

 

@SGentry  how long did you give your TV to settle down before trying the log on? Mine seems to need about three minutes before it has all services truly active. 


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
Onelastrequest
Contributor 2

Re: Can’t sign in

Ah no, I didn’t know that it had changed to 6 devices. Thank you for letting me know! 

0 Thanks
Reply