Can’t sign in

[SGentry]

Trying to sign in to Now TV on my new Samsung TV but says that I am unable and to try later? This seems to be a common problem yet having spoken to a live agent they could not assist. I have done a software update still nothing. PLEASE ASSIST! 

[Onelastrequest]

Bit of a long shot but how many different devices have you already used your now tv account on? If you’re already on 4 then it won’t let you watch it on a fifth - you have to go on to your account, your devices, then remove one before adding the new tv to your list. 

[ukbobboy]

@Onelastrequest  @SGentry 

Hi OLR

You probably don't know this but Now TV now allows you to have six devices attached to your account, however the two simultaneous streaming limit still applies.

UK Bob

[RoyB]

The limit is 6 now, with three changes allowed per month.

Did you miss the announcement?

But the message @SGentry is getting is not the ‘device limit reached’ message,

@SGentry  how long did you give your TV to settle down before trying the log on? Mine seems to need about three minutes before it has all services truly active. 

[Onelastrequest]

Ah no, I didn’t know that it had changed to 6 devices. Thank you for letting me know!