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Anonymous User
Not applicable

Can't log in on my PS3

Been using it on ps3 well over a year and today it was logged out and says incorrect login details error 2001

The details are definitely not incorrect i

Does anyone know what's wrong
35 REPLIES 35
Anonymous User
Not applicable

I cant log in same problem only on ps3 says my account details are wrong when there not.
Anonymous User
Not applicable

@Anonymous User wrote:
I cant log in same problem only on ps3 says my account details are wrong when there not.

@Anonymous User

 

Hi Welcome to the fourm

 

Couple of questions firstly, 

 

Are you able to log in on any other device 

 

Have you tried resetting your password online instead of the PS3 

 

And is this the first time this has happened or has it been working before ?

 

 

Look forward to your response, Thanks the Nowtv Team.

Anonymous User
Not applicable
Hi yes I can log in on my android phone or the internet no problem. Never
tried to log in with ps3 before today, but im using the same log on
details.
Anonymous User
Not applicable

@Anonymous User wrote:
Hi yes I can log in on my android phone or the internet no problem. Never
tried to log in with ps3 before today, but im using the same log on
details.

@Anonymous User

 

That is strange now, we would suggest making sure when you are using the ps3 the letters and numbers in your password are case sensitive, if you have any characters such as % $ £ they are sometimes not recongised with games consoles.

Anonymous User
Not applicable

having same problem can´t log in using my PS3 but can using laptop

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your post.

 

Sorry to hear that you can't sign in on your PS3. Do you recieve an error message or error code when you try to log in?

 

Let me know when you can.

 

Thanks

 

Ruth

NOW TV Team

Anonymous User
Not applicable

Error 2001

Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for your post. 

 

Can you please let me know where you are trying to view from? 

 

NOW TV is only available from within the UK. 

 

Please let us know and we can look into this further for you. 

 

Thanks, 

Karl

NOW TV Team

Anonymous User
Not applicable

I'm having similar problems on PS3. 

 

Last week all my devices signed out for some reason. I have been able to sign back in with my phone and tablet, but mainly I use my PS3. I have uninstalled the app and deleted the game data, but I still get error 2001.

 

Please help as I'm paying for something I can't use.