Buffering Issue

[Anonymous User]

the 1st time using this service & all I keep getting is screen freeze every minute or so, it's so frustrating... I have the latest "SUPER HUB" from virgin media, so what the heck is causing this, surely it's something at your end (now tv) and if it is like this on every film, then I dont think I will be subscribing to this service, besides, I never had this problem at all with Netflix????

Please give me some advice, and not the "click here" for advice, and when clicking on it, the message "ERROR" not very promising at all on the 1st viewing....

[Anonymous User · Accepted solution]

Hi Thomasceltic,

Thanks for your post, 

Could you try perhaps playing other movies? If you are still experiencing the same problem it sounds like an connectivity issue. Firstly it's recommended that you restart your router as this can fix a lot of connectivity issues. 

Using a wireless connection can affect your viewing experience. Using an Ethernet cable to connect your device straight to your router should remove this as a factor.

We also recommend that you have at least a 2.5 mb/s download speed when watching a NOW TV movie so you can get the most from our service.

I hope this helps you resolve your issue but if not please don't hesitate to get back in touch with us. 

Thanks again, 

Joshua

NOW TV Team

[Anonymous User]

My videos load, but are then very jumpy and skip a lot, also the audio repeats. Can you help?

[Anonymous User · Accepted solution]

Hi Thomasceltic,

Thanks for your post, 

Could you try perhaps playing other movies? If you are still experiencing the same problem it sounds like an connectivity issue. Firstly it's recommended that you restart your router as this can fix a lot of connectivity issues. 

Using a wireless connection can affect your viewing experience. Using an Ethernet cable to connect your device straight to your router should remove this as a factor.

We also recommend that you have at least a 2.5 mb/s download speed when watching a NOW TV movie so you can get the most from our service.

I hope this helps you resolve your issue but if not please don't hesitate to get back in touch with us. 

Thanks again, 

Joshua

NOW TV Team

[Anonymous User]

How is this a solution?

I have the same issue. Tried it on console and tv. Both wired. 220mb. No issues at all with Netflix or Amazon running 4K UHD.

Now buffers every minute 🤷🏻‍♂️

All I can imagine is that your servers are not up to the job

[gavs82008]

@Anonymous User 

What device are you using to watch NOW on?

Have you tried to 

1. Delete and reinstall the app?

2. Turn your router off and on after a few minutes?

[Anonymous User]

As in other users complaints I have the same screen freezing and error message cropping up around ever 30 seconds - 1 minute of play.

It happens whatever the show / movie is selected to view. 

My broadband and my mac are both more than capable of handling the speed and content.

I've checked for other interrupting software, and various other suggestions such as re-installing the NOWTV player.

I watch content on other platforms with no issue, and can only conclude this problem is with the NOW TV player software.

If this cannot be resolved I will be cancelling my subscription before the free trial expires.

also, the repeated answer being given to these complaints is clearly wrong. can someone actually solve this problem rather than telling users its there cables / broadband / computer etc???!!!

[Anonymous User]

I signed up for now to as Netflix did not have any good films on it! However on the first film I selected as part of the free trial but I have also signed up, found that the film either stopped and the message on the screen said check with now to for status as this should not happen. Then I restarted the film and it stopped many times and so gave up. The wireless router is in another room of the house so connecting up with an Ethernet cable is not an option, I have sky unlimited broadband, get no issues streaming the film to my iPad. Will try the film again today and try another to see if it is just the film.

this is not the best of impressions from now tv. Note also got the same issue with Netflix then it appeared to to resolve its self. But now tv had the better films etc so, cancelled Netflex and joined now tv..

[Anonymous User]

Hi @Anonymous User

Thanks for your post.

You mentioned in the first part of your post that you were facing issues with Netflix. Could you confirm if you were referring to NOW TV please?

Thanks

Ruth

NOW TV Team

[Anonymous User]

I have virgin media wifi 100mbs just joined now TV and shocked by the lousy quality of picture and constant buffering
Netflix is perfect unless there is a cure will have to leave this service please advise.

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch, I'm very sorry to hear about the issues you have experienced.

In order for us to look into this further please can you let us know what devices you experience this issue on? 

Are you also able to let us know what you are trying to watch when this occurs? 

Thanks, 

Karl 

NOW TV Team

[Anonymous User]

Casting from iPhone and iPad via app
To chrome cast then Samsung smart tv my broadband is 100mb Netflix was perfect