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Anonymous User · ‎07-11-2012

the 1st time using this service & all I keep getting is screen freeze every minute or so, it's so frustrating... I have the latest "SUPER HUB" from virgin media, so what the heck is causing this, surely it's something at your end (now tv) and if it is like this on every film, then I dont think I will be subscribing to this service, besides, I never had this problem at all with Netflix????

Please give me some advice, and not the "click here" for advice, and when clicking on it, the message "ERROR" not very promising at all on the 1st viewing....

Anonymous User · ‎29-01-2013

Hi Thomasceltic,

Thanks for your post,

Could you try perhaps playing other movies? If you are still experiencing the same problem it sounds like an connectivity issue. Firstly it's recommended that you restart your router as this can fix a lot of connectivity issues.

Using a wireless connection can affect your viewing experience. Using an Ethernet cable to connect your device straight to your router should remove this as a factor.

We also recommend that you have at least a 2.5 mb/s download speed when watching a NOW TV movie so you can get the most from our service.

I hope this helps you resolve your issue but if not please don't hesitate to get back in touch with us.

Thanks again,

Joshua

NOW TV Team

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Anonymous User · ‎03-02-2013

Hi MartyMc,

I'm sorry to hear that you are having issues.

So that I can more effectively help, can you answer a few questions and check a few things?

First of all, we always recommend that you have at least a 2.5 mb/s download speed when watching a NOW TV movie so you can get the most from our service. It is also advised that you avoid using a wireless connection where possible as this can cause problems when streaming large segments of data.

Could you also try some other movies on NOW TV so we can determine if this issue is local to one movie. After that, please reset your router and try another web browser supported by NOW TV to see if this helps.

Please let us know how you get on.

Aaron

NOW TV Team

View solution in original post

Anonymous User · ‎05-06-2015

Thanks @Anonymous User

Can you tell us what are you trying to watch? Does it happen with multiple shows?

Birgit

NOW TV Team

Anonymous User · ‎17-08-2014

ive had constant buffering all day

Anonymous User · ‎17-08-2014

I suspect as they are having a special offer at the moment with reduced pricing, there are more poeple accessing their service and in turn slow down. Kind of shows what I have always suspected. They are running to catch up and have not scaled the server loadings to support high volumes hence slows downs at their end. No one in their support team will have any view of this I suspect and will be doing little more than following standard processes and scripts from their knownledges base and FAQ's lists. Might be wrong, but when Netflix, Apple TV and other online services steam without the slightest glitch at the same time on the same device, it is obvious the issues are at Sky's end, not its users in the main...

Anonymous User · ‎17-08-2014

Streaming of Sky Sports 1 was/is ok before/after Super Sunday, but was very poor during the live football and buffered various times during the 2nd match.

Similar experience to yesterday, so it seems to me that the service cannot cope during peak demand, which is of no use when you're looking to watch live sports events.

Very disappointing!

Anonymous User · ‎12-01-2014

Now Tv wireless does not work !!

Anonymous User · ‎21-01-2014

hi i had all these problems tonight last night all worked fine picture and sound speed etc all exellent broadband speed 4.6 meg, but tonight now tv box just sat buffering, tried switching off and on then reset router now tv worked on laptop fine all fine on tablet switched all other devices off no help little box was just giving 30 seconds and then five minutes of spinning. about to try a pin reset as it was just sat there spinning away and as i picked the box up the hdmi cable moved slightly the spinning symbol stopped and the picture restarted so for others just try giving the cables a wiggle it fixed it for me. been fine for an hour.

Anonymous User · ‎27-01-2013

I We watch a move it was tintin we got half way and it stopped showning we are very disappointed in it.I would like to cancel my subscriptions because we do not like it.

Anonymous User · ‎27-01-2013

Hi malc201,

Thank you for your post, I'm really to sorry to hear you're disappointed.

Unfortunately this issue was probably caused because there was a problem with your internet connection, but the good news is if you go to My Movies you can start watching Tintin where you left off.

However if you wish to cancel, you can find out how to do it in this topic.

I hope this helps, if there is anything else we can help you with, please don't hesitate to contact us again.

Regards,

Diana

NOW TV Team

Anonymous User · ‎27-01-2013

only 6 mins of rabbit hole ( with nicole kidman et al) are showing

Anonymous User · ‎27-01-2013

Hi Cloedinchen,

Thank you for your post and I'm sorry to hear you're experiencing difficulties.

Could you please try another movie and let us know if you're experiencing the same issue? If you do then you probably have a buffering issue. In this case please try the following:

Using a wireless connection can affect your viewing experience. Using an Ethernet cable to connect your device straight to your router should remove this as a factor.

We also recommend that you have at least a 2.5 mb/s download speed when watching a NOW TV movie so you can get the most from our service.

I hope this information helps, if there is anything else I can help you with please don't hesitate to contact us again.

Regards,

Diana

NOW TV Team

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