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Anonymous User
Not applicable

‎07-11-2012 22:04 - edited ‎24-11-2012 18:08

Buffering Issue

the 1st time using this service & all I keep getting is screen freeze every minute or so, it's so frustrating... I have the latest "SUPER HUB" from virgin media, so what the heck is causing this, surely it's something at your end (now tv) and if it is like this on every film, then I dont think I will be subscribing to this service, besides, I never had this problem at all with Netflix????

Please give me some advice, and not the "click here" for advice, and when clicking on it, the message "ERROR" not very promising at all on the 1st viewing....

2 ACCEPTED SOLUTIONS
Anonymous User
Not applicable

‎29-01-2013 20:56

In response to Anonymous User

Hi Thomasceltic,

 

Thanks for your post, 

 

Could you try perhaps playing other movies? If you are still experiencing the same problem it sounds like an connectivity issue. Firstly it's recommended that you restart your router as this can fix a lot of connectivity issues. 

 

Using a wireless connection can affect your viewing experience. Using an Ethernet cable to connect your device straight to your router should remove this as a factor.

We also recommend that you have at least a 2.5 mb/s download speed when watching a NOW TV movie so you can get the most from our service.

 

I hope this helps you resolve your issue but if not please don't hesitate to get back in touch with us. 

 

Thanks again, 

 

Joshua

 

NOW TV Team

View solution in original post

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Anonymous User
Not applicable

‎03-02-2013 10:19

In response to Anonymous User

Hi MartyMc,

 

I'm sorry to hear that you are having issues.

 

So that I can more effectively help, can you answer a few questions and check a few things?

 

First of all, we always recommend that you have at least a 2.5 mb/s download speed when watching a NOW TV movie so you can get the most from our service. It is also advised that you avoid using a wireless connection where possible as this can cause problems when streaming large segments of data.

 

Could you also try some other movies on NOW TV so we can determine if this issue is local to one movie. After that, please reset your router and try another web browser supported by NOW TV to see if this helps.

 

Please let us know how you get on.

 

Aaron

NOW TV Team

 

 

View solution in original post

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308 REPLIES 308
Anonymous User
Not applicable

‎30-12-2012 19:03

my films stop every couple of seconds n its driving me mad

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Anonymous User
Not applicable

‎30-12-2012 19:12

In response to Anonymous User

Hi 44,

 

Thank you for your post.

 

I am sorry you are experience viewing issues with NOW TV.

 

May I ask which device this is happening on and which movie.

 

Thanks,

 

Zaheer

 

NOW TV Team.

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Anonymous User
Not applicable

‎29-12-2012 13:20

It keeps freezing every 30 seconds more or less. It was not like this at the beginning of using the service. I know it is not my internet connection as everything else streams perfectly fine. I am also with netflix and I do not have any problems streaming from them. 

It is really frustrating as I do want to watch quite a few films on here with the family.

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Anonymous User
Not applicable

‎03-11-2017 22:20

In response to Anonymous User

I have had it I shell not pay any more money towards now TV any more I have been a member for a long time but the last 2 months have been to much every time I watch a movie or any TV channel it keeps freezing or stopping anything I am trying to watch...no the internet is fine..now TV have got a big problem with there now TV until they resolve all the now TV am out no more payments....bloody desgusting....

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Anonymous User
Not applicable

‎29-12-2012 13:40

In response to Anonymous User

Hi JamesBrown,

 

Thank you for your post.

 

We are sorry that you are having issues viewing issues NOW TV.

 

Please can you let us know on which device this is happening on and is it happening on every movies you are trying to watch?

 

Thanks,

 

Zaheer

 

NOW TV Team.

0
Anonymous User
Not applicable

‎22-12-2012 24:03

why do all the films i try to watch freeze and start to buffer it takes over 2 hrs to watch a 90min film

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Anonymous User
Not applicable

‎22-12-2012 12:54

In response to Anonymous User

Hi diverrick,

 

Thanks for contacting NOW TV regarding your buffering issue.

 

We normally recommend that you have a broadband speed of at least 2.5mb/s, to ensure quality viewing whilst accommodating any other devices; that might be using your broadband at the same time. You can check your download speed using an online Internet speed test or by contacting your Internet provider.

 

If you think this is not the reason for the issue you are experiencing, please click here for suggested buffering solutions or contact us again.

 

Kind regards,

 

Basit

NOW TV Team

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Anonymous User
Not applicable

‎16-12-2012 21:21

same this end ! my net flix and love film and you tube are all running top speed but Now tv really lagging, for the money its just no worth it i will be closing account after free periof untill rectified. 

 Full screen Buffer with 20meg broad band !! well done sky .. NOT

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Anonymous User
Not applicable

‎23-07-2014 12:33

In response to Anonymous User
Me and my family will also be closing the account if it doesn't get sorted tried everything and can't watch a film with out it freezing x
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Anonymous User
Not applicable

‎23-07-2014 14:45

In response to Anonymous User
@Anonymous User wrote:
Me and my family will also be closing the account if it doesn't get sorted tried everything and can't watch a film with out it freezing x

What device or devices is this happening on?

 

(this thread is in the Xbox 360 section, but the thread itself covers multiple devices so it has become a tad confusing:()

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