App crash, error CE-34878-0

[Anonymous User]

Experiencing multiple crashes tonight while watching Sky Sports News with (generic PS4 error) code CE-34878-0. Throws me back to PS4 dashboard and I have to relaunch the app.

Crashes ranging from after a few seconds of streaming to after about 20 minutes. Incredibly frustrating having paid for a week of this.

I have deleted and reinstalled the app to no avail.

[Anonymous User]

I have done all the above as many others have, and still got crashes.

Seems to work fine on my phone only issues are on the PS4.

[Anonymous User]

Just experienced this every couple of minutes tonight trying to watch sky sports. Crashes with error code ce-34878-0 every time. Started yesterday. Deleted and reinstalled but no change. Please fix!

[Anonymous User · Accepted solution]

Hi all,

We're aware of this issue and currently looking into it.

For further updates, please make sure you subscribe to this topic here.

Thank you for your patience and very sorry for the inconvenience caused.

Birgit

NOW TV Team

[Anonymous User]

Will i be sent a message to let me know when its up and running again?

[gavs82008]

@Anonymous User 

Unless you have raised a fault with NOW directly you won't. 

All I can suggest is to keep trying. 

[Anonymous User]

I am currently having problems with this error code I have tired everything I have seen on here can I have some help please 

[Anonymous User]

Hi @Anonymous User@Anonymous User

The troubleshooting steps within this thread have helped other users with this error.

If you haven't already done so then I would perform a Database Rebuild by following these steps.

https://support.us.playstation.com/articles/en_US/KC_Article/Safe-Mode-PS4/

To rebuild the database its option 5.

Cheers

Andy

[Anonymous User]

Yes same for me, every other app works fine. Only the NowTV app has problems for me on the ps4. And like other people, seems to have happened since the update.

[Anonymous User]

Hi @Anonymous User, @Anonymous User, @Anonymous User,  @Anonymous User and @Anonymous User

Thanks for your posts.

I have notified our technical teams to get to the bottom of this. 

Once we have an update, I'll let you know.

Cheers,

Birgit

NOW TV Team

[Anonymous User]

thankyou birgit.