22-07-2018 15:31
Trying to log in for the first time on ps3 and it’s telling me my passwords wrong or 2 step verification is active and if it is I need a setup password, my password deffeniatly isn’t wrong but I can’t find anything about 2-step verification
23-07-2018 13:28
@Anonymous User wrote:
Trying to log in for the first time on ps3 and it’s telling me my passwords wrong or 2 step verification is active and if it is I need a setup password, my password deffeniatly isn’t wrong but I can’t find anything about 2-step verification
Hi @Anonymous User is this through the actual NOW TV App or through the PS3 Browser? I'm not too sure about that 2 step authentication 😕 but we will have a look 🙂
23-07-2018 10:10
@Anonymous User Welcome to the community. NOW TV don't use 2-factor authentication so that might be related to your PS account, but as I'm not a PS user I'm not sure why that message is coming up. @Tony-D from the NOW TV Team is a bit of a PS expert so I'll tag him and hopefully he will help. However I'm not sure when he is next on the forum so you might also want to give live chat a try.
You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)