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Axber
Advocate

2-step verification

Trying to log in for the first time on ps3 and it’s telling me my passwords wrong or 2 step verification is active and if it is I need a setup password, my password deffeniatly isn’t wrong but I can’t find anything about 2-step verification 

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Andy Legend 5
Legend 5

Re: 2-step verification

@Axber Welcome to the community. NOW TV don't use 2-factor authentication so that might be related to your PS account, but as I'm not a PS user I'm not sure why that message is coming up. @Tony-D from the NOW TV Team is a bit of a PS expert so I'll tag him and hopefully he will help. However I'm not sure when he is next on the forum so you might also want to give live chat a try. 

You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

NOW TV Team Tony-D
NOW TV Team

Re: 2-step verification


@Axber wrote:

Trying to log in for the first time on ps3 and it’s telling me my passwords wrong or 2 step verification is active and if it is I need a setup password, my password deffeniatly isn’t wrong but I can’t find anything about 2-step verification 


Hi @Axber is this through the actual NOW TV App or through the PS3 Browser? I'm not too sure about that 2 step authentication 😕 but we will have a look 🙂

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