why are now tv trying to take money for the movie package when i cancelled

[Anonymous User]

i cancelled my movie package , 2 weeks before my pass ran out , but now tv are trying to take payment for it , you even sent an email confirming my cancelation , but still you are trying to take a payment , WHY?

[caseyb1993]

@Anonymous User Usually this means you have multiple accounts that have not been cancelled.

http://help.nowtv.com/article/Cancelled-but-still-being-charged

I would recommend live chat if you are unsure.

Click the link and click contact us at the bottom to get to live chat. 🙂

[schnapps]

@Anonymous User

This scenario usually happens when people have multiple usernames against their card and don't cancel all their passes across all their accounts.

Have a read of this help guide article linked below.

http://help.nowtv.com/article/Cancelled-but-still-being-charged

If you are still struggling then your best option would be to jump over to live chat (click on link below to contact them).

http://help.nowtv.com/contact-us/Cancelled-but-still-being-charged

[Anonymous User]

thats nothing , they tried to take £499 out of my account yesterday luckily the bank saw it and stopped it , now i have to wait for a new card because my bank classed this as fraud and will be contacting the police