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Anonymous User
Not applicable

pass renewal

I'm trying to renew my kids pass but when I'm entering my card details it's telling me they're incorrect when I know they are not, can anybody help. I can't find a link to contact Nowtv themselves
2 REPLIES 2
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. 

NOW TV accept all major credit/debit cards except American Express or Maestro.

 

In addition you may have problems if you try using a pre-paid card rather than a bank-card or credit card.

 

If you still have problems have a word with live chat who can check things out for you. To reach them go to the following page and click the start live chat button.


https://help.nowtv.com/contact-us/why-wasnt-my-payment-authorised

Andy
Legend 5
Legend 5

@Anonymous User Having said that just realised live chat closed at 8pm today due to the bank holiday, so if you do need further help either use the send a message option or try live chat tomorrow from 8am