09-12-2015 16:31
12-12-2015 21:45
Hi @Anonymous User,
Firstly, if you cancelled during your free trial you won't be charged.
Also, the subscription is tied to your account, not your device. So you can have up to 4 devices on your account and use any 2 at the same time. In other words, you can use the same account with your NOW TV Box and with your phone.
Have you registered 2 different accounts? If so let us know and we'll check on this for you after we email you to get some details.
Hope that helps.
Thanks,
Rich
The NOW TV Team
07-02-2016 17:14
Where is the live chat? Can now tv please help I put my card details in to set up now tv box & then it was telling me I brought movies & entertainment pass which I didn't want as I sighned up for free trial.
07-02-2016 17:38
Hi @Anonymous User
Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight). Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat & Email options (8am - Midnight).
Hope this helps
08-02-2016 19:17
I purchased nowtv box and free 2 month pass on 8/12/15. I went to cancel the pass today as it expires and went to cancel through the instructions online but had message saying cannot cancel as awaiting payment.
Why are you trying to take payment when pass expires today.
Please advise.
I have sent a message on line but when i try to go for a livechat it says the line is down.
I want to resolve this quickly.
My order no is 27446940
thank you
09-02-2016 11:45
Hi @Anonymous User
Thanks for posting, sorry you were unable to cancel. I'll send you an e-mail after looking into your account and resolve the issue. Keep an eye out on your inbox.
Cheers
Ranj
NOW TV Team