@Anonymous User
Welcome to the forum. Just chck on your My Account > My Passes page
https://account.nowtv.com/passes
to make sure it does say you have a cinema pass, as they are separate to the entertainment pass.
If it does definitely say you have a cinema pass (eg you've taken up the free trial, applied a code or bought a pass) then post back and let us know how you are trying to watch a movie and what happens to stop you.
