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Anonymous User
Not applicable

‎07-07-2017 17:12

movies menu

no picture on movie menu for any movies  say it most be a  server problem needs updating  have rebooted box updated and changed for a new box and still nothing

0
4 REPLIES 4
schnapps
Legend 5
Legend 5

‎07-07-2017 17:21

@Anonymous User

 

A shot in the dark, have you tried powering off your Router for about 30 seconds?

 

Might be worth a go if you haven't tried it yet.

Anonymous User
Not applicable

‎08-07-2017 15:54

In response to schnapps's comment

hi thanks for the message but was a problem with malware software that now tv has now fixed

0
SeeMoreDigital
Legend 5
Legend 5

‎08-07-2017 16:04 - edited ‎08-07-2017 16:05

In response to Anonymous User's comment

How odd @Anonymous User,

 

It would be most helpful if you could please confirm the following: -

  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • If you are using a computer, what's the operating system version?

 

Cheers

0
Anonymous User
Not applicable

‎08-07-2017 14:25

@Anonymous User wrote:

no picture on movie menu for any movies  say it most be a  server problem needs updating  have rebooted box updated and changed for a new box and still nothing

@Anonymous User

 

Also can you tell us what device you are using ?