02-02-2016 14:13
02-02-2016 14:20
@Anonymous User did you enter the code from the scratchcard in the box? As it sounds like you've started the 14 day free trial. If you've still got the voucher you can enter it today in My Account.
02-02-2016 14:26 - edited 02-02-2016 14:27
Hi @Anonymous User
As you've mentioned three month entertainment pass. I issue you're using, and nowTV box? Did you enter the voucher code that would have came on the card that was inside the box pack? It is the voucher code then gives you your prepaid free months. You would have had to scratch the card with a coin to reveal the voucher code.
So if you haven't applied that code to your now TV account, then you would have started the 14 day free trial, after which you would have been charged. If you think you have applied. The code to your account. Make sure the voucher is active, go to the my passes section of the my account area. You can do this by clicking on the my account menu near the top right of the screen and any page of the now TV website. If the voucher is not active and you still have the voucher card try applying the code again.
Hope that helps
EDIT: also see @Anonymous User post above mine
02-02-2016 18:58
02-02-2016 20:35
Hi @Anonymous User
Thanks for posting, sorry to hear this. As it was bought from a retailer I would recommend sending the box back with the receipt and packaging and let them know you're missing the voucher.
Cheers
Ranj
NOW TV Team