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Anonymous User
Not applicable

buying movie pass.

Can't buy movie pass will not validate.

2 REPLIES 2
Anonymous User
Not applicable


@Anonymous User wrote:

Can't buy movie pass will not validate.


@Anonymous User

 

Hi Ryan, what seems to be the issue, what errors are you recieving? have you ever had a cinema pass before you may still have one active, check in your passes section of your account.

Anonymous User
Not applicable


@Anonymous User wrote:

Can't buy movie pass will not validate.


@Anonymous User

 

Hi Ryan 🙂 

 

We are sorry to hear you are having issues purchasing a movies pass 😞 

 

If you woudnt mind answering some questions for us so we can get a better understanding of what is happening ?

 

Can you provide the exact error message you are getting ? 

Tell us what device you are using to purchase your pass ?

Do you have any other passes with us and do they work ok ?

Are you able to log into your account ok ?

Are you trying to purchase the pass via our mobile app or an internet app like google chrome / safari ?

 

We look forward to hearing back from you so we can get this fixed 🙂 

 

Thanks Kymberly  (From The Now TV Team Smiley Wink