We don't recognise that voucher

[Anonymous User]

When trying to enter a 2 month pass I get the "We don't recognise that voucher" error. I have tried upper and lower case numbers and letters

[dr_necessitor]

@Anonymous User Sometimes it can be difficult to differentiate some of the characters used owing to fonts used in printing  - for instance, the capital letter "oh" (O) and the number zero (0), the lower case letter "elle" (l) and the number one (1) etc.

Perhaps look again at the code very closely to see if it has been mis-read for the above reason, or try a bit of "number for letter"/"letter for number" substitution (as above) to see if you can get the code accepted?

[Anonymous User]

Me too same problem any other fixes sbout

[Anonymous User]

Just had the same problem resolved. My issue was that I was inputting an "O" letter instead of a "0" (zero".

[Anonymous User]

Hi @Anonymous User

Thanks for your post.

Are you still experiencing issues with redeeming a voucher? Can you tell me which device are you using to redeem the pass? Have you tried any other device?

Birgit

NOW TV Team

[Anonymous User]

Yes ive tried on a pc, ipad and a Roku box will it have too be through a now tv box

[Anonymous User]

Thanks @Anonymous User

I'll email you to get more information.

Birgit

NOW TV Team

[Anonymous User]

Put code in states. Don't recognise voucher. Please advise

[SeeMoreDigital]

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@Anonymous User wrote:

Put code in states. Don't recognise voucher. Please advise

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Hi and welcome to the forum @Anonymous User,

Perhaps the following 'Help Centre' article may be of use to you: Now TV voucher code not working 

However, if the afore mentioned 'Help Centre' article does not satisfy all your requirements, I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your requirements to them...

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• Click on the blue 'Start Live Chat' button on the left of the web page.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers