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Regular 5
Posts: 341
Registered: ‎21-11-2016

Very pixelated picture tonight on all movies on Roku stick

Done a speed check and I have 43.90 mbps - so not throttled by Virgin

Tried Netflix on same device - all hunky dory

But Lion King and Zootropolis look like bad VHS copies circa 1984

Is there a server issue?

NOW TV Team
Posts: 589
Registered: ‎07-04-2016

Re: Very pixelated picture tonight on all movies on Roku stick

Hi @vc13

 

 

No issues that we're aware of you may want to try some steps in this help article to see if they help http://help.nowtv.com/article/Buffering-All-devices let us know how you get on Smiley Happy

 

 

Cheers

Eddie Smiley Happy

Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Very pixelated picture tonight on all movies on Roku stick

Hi @vc13,

 

Sorry to hear you're having problems. First things first: -

  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • What things have you already tried to get your NOW TV service working better again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!


Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 3
Registered: ‎17-02-2017

help with movies

Has Independence Day resurgence ever been on now tv?

Highlighted
NOW TV Team
Posts: 589
Registered: ‎07-04-2016

Re: help with movies

Hi @SavageCabbage73

 

 

Not until May. It might have been on Sky Store.

 

 

Cheers Smiley Happy

Regular 5
Posts: 341
Registered: ‎21-11-2016

Re: Very pixelated picture tonight on all movies on Roku stick


SeeMoreDigital wrote:

Hi @vc13,

 

Sorry to hear you're having problems. First things first: -

  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • What things have you already tried to get your NOW TV service working better again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

 

Cheers


Roku Stick as mentioned in title.  Wireless as there is no alternative.

 

About 10-15 minutes later it all worked, it has caused no issues in last couple of months bar when I posted, and as I stated Netflix was perfect.

 

Regular 5
Posts: 341
Registered: ‎21-11-2016

Re: Very pixelated picture tonight on all movies on Roku stick


EddieM wrote:

Hi @vc13

 

 

No issues that we're aware of you may want to try some steps in this help article to see if they help http://help.nowtv.com/article/Buffering-All-devices let us know how you get on Smiley Happy

 

 

Cheers

Eddie Smiley Happy

 

I did all as I stated.

Reduce the number of devices in use

 

Nothing else running

 Stop any large downloads

No download

 Test your internet connection speed

40 mbps plus

Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Very pixelated picture tonight on all movies on Roku stick

[ Edited ]

Hi @vc13,

 

Thanks...


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •