15-02-2017 22:15
Done a speed check and I have 43.90 mbps - so not throttled by Virgin
Tried Netflix on same device - all hunky dory
But Lion King and Zootropolis look like bad VHS copies circa 1984
Is there a server issue?
17-02-2017 10:38
Hi @Anonymous User
No issues that we're aware of you may want to try some steps in this help article to see if they help http://help.nowtv.com/article/Buffering-All-devices let us know how you get on 🙂
Cheers
Eddie
19-02-2017 14:36
EddieM wrote:Hi @vc13
No issues that we're aware of you may want to try some steps in this help article to see if they help http://help.nowtv.com/article/Buffering-All-devices let us know how you get on 🙂
Cheers
Eddie
I did all as I stated.
Reduce the number of devices in use
Nothing else running | |
Stop any large downloads No download | |
Test your internet connection speed 40 mbps plus |
19-02-2017 15:47 - edited 19-02-2017 15:48
Hi @Anonymous User,
Thanks...
17-02-2017 11:46
Hi @Anonymous User,
Sorry to hear you're having problems. First things first: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Cheers
17-02-2017 15:58
Has Independence Day resurgence ever been on now tv?
17-02-2017 16:04
Hi @Anonymous User
Not until May. It might have been on Sky Store.
Cheers 🙂
19-02-2017 14:33
@SeeMoreDigital wrote:Hi @Anonymous User,
Sorry to hear you're having problems. First things first: -
- What's the make and model number of the device(s) you're using to access and play NOW TV content?
[ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]- How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
- What things have you already tried to get your NOW TV service working better again?
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Cheers
Roku Stick as mentioned in title. Wireless as there is no alternative.
About 10-15 minutes later it all worked, it has caused no issues in last couple of months bar when I posted, and as I stated Netflix was perfect.