@Anonymous User wrote:i wouls like to cancel from now tv asap thanks
Hi @Anonymous User,
Unless your NOW TV subscription is through Apple or you've received a NOW TV promotional offer through Vodafone. The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
- Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
- Then click on the grey coloured 'Canel' button which is located within each of the NOW TV packages you have subscribed to (ie: Entertainment, Sky Cinema, Sport). You should see something like this: -
- A new "We hate saying goodbye" web page will be displayed.
- Scroll down to the bottom of the web page.
- Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
- Follow the remainder of on-screen instructions/questionnaires...
Cheers
And just-so other NOW TV customers know: -
- NOW TV 'Sky Cinema'/'Entertainment' subscription(s) will run for their full duration, even if they are cancelled after the first day.
- NOW TV 'Sky Cinema'/'Entertainment' subscription(s) will 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
- 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending!
- While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
- While the NOW TV accounts system is attempting to collect payment(s) the 'Apply Voucher' button will not be accessible.
- New NOW TV 'Sky Cinema'/'Entertainment' voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
- Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
- Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account!
@Anonymous User wrote:My name Mrs. Moores I would like to cancel my subscription please.my id lotto 118.my email is [email removed].
Hi @Anonymous User,
The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
- Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
- Then click on the grey coloured 'Canel' button which is located within each of the NOW TV services you have subscribed to (ie: Entertainment, Cinema, Kids, Sport). You should see something like this: -
- A new "We hate saying goodbye" web page will be displayed.
- Scroll down to the bottom of the web page.
- Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
- Follow the remainder of on-screen instructions/questionnaires and retention offers, if any...
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
Cheers
@Anonymous User wrote:I want to cancel my subscription to NOW TV, have no passes, but there is no link to just cancel the whole account!? This should be an obvious choice and easy to do?
Hi @Anonymous User,
The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
- Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
- Then click on the grey coloured 'Canel' button which is located within each of the NOW TV services you have subscribed to (ie: Entertainment, Cinema, Kids, Sport). You should see something like this: -
- A new "We hate saying goodbye" web page will be displayed.
- Scroll down to the bottom of the web page.
- Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
- Follow the remainder of on-screen instructions/questionnaires and retention offers, if any...
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
Cheers
