Trying to cancel subscription

[Anonymous User]

I want to cancel my subscription but after following the instructions several times I still cant manage to do this, please can someone help me. the option to go to my account is usless it does nothing but take me back to main page. trying contacting now tv direct that is also usless...

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone. The official way to cancel your NOW TV subscriptions is via your NOW TV account. It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
• Then click on the grey coloured 'Canel' button which is located within each of the NOW TV services you have subscribed to (ie: Entertainment, Cinema, Kids, Sport). You should see something like this: -

• A new "We hate saying goodbye" web page will be displayed.
• Scroll down to the bottom of the web page.
• Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
• Follow the remainder of on-screen instructions/questionnaires and retention offers, if any...

If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.

Cheers

[Anonymous User]

I want to cancel my now tv please

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone, the official way to cancel your NOW TV subscriptions is via your NOW TV account. It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
• Then click on the coloured 'Canel' button which is located within each of the NOW TV services you have subscribed to (ie: Entertainment, Cinema, Kids, Sport). You should see something like this: -

• A new "We hate saying goodbye" web page will be displayed.
• Scroll down to the bottom of the web page.
• Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
• Follow the remainder of on-screen instructions/questionnaires and retention offers, if any...

If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.

Cheers

[Anonymous User]

I am tryingto cancel subscirption, but there is no cancel button as promised while buying the service

[schnapps]

@Anonymous User

A couple of quick questions.

Are you a NowTv Combo Customer, if so i believe you need to contact The NowTV Team via My Account > My Package.

What type of pass are you looking to cancel, is the pass a sports day or sports week pass which you don't need to cancel ?

Have you got multiple NowTV username accounts, if so check your other usernames for the cancel option under My Account > My Passes.

Did you buy the pass via Apple iTunes ?

[Anonymous User]

I CANNOT CANCEL MY SUBSCRIPTION!!!!

TRIED EVERYTHING SUGGESTED, ALL I CAN SEE IS THIS SITE IS A SCAM!!

[4268]

@Anonymous User  I am surprised that given you have tried everything that when you went on to chat asked them to ensure you were cancelled and arranged for your payment details to be removed that you still are finding you are not cancelled and getting payments ........ in case that was not in your everything I would suggest you try that.

[Anonymous User]

Did u find I number to ring

[Anonymous User]

Hi @Anonymous User

If you're in the middle of a free trial or you're looking to cancel before your current passes end please follow these steps http://po.st/kx4Asg as long as your signed into your account you can cancel your passes yourself. We don't have a phone number for TV customers however if you need to speak with someone you can via Live Chat through our help centre on the website.

[4268]

@Anonymous User there is not a number @Anonymous User can help