08-10-2014 23:31
I want to cancel my subscription but after following the instructions several times I still cant manage to do this, please can someone help me. the option to go to my account is usless it does nothing but take me back to main page. trying contacting now tv direct that is also usless...
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08-10-2014 23:35 - last edited on 14-11-2017 9:28 by Karl-F
http://help.nowtv.com/article/Cancel-NOW-TV
Have you tried link above? If that doesn't work you need live chat between 8am and midnight i think the times are now.
11-06-2016 19:01
Hi there @Anonymous User,
Thanks for posting.
With subscriptions through Vodafone these need to be cancelled by Vodafone and cannot be cancelled via our site.
if you have a Vodafone contract and it's been cancelled it will stop automatically otherwise you can ask Vodafone to turn it off.
Thanks
Simon
NOW TV Team
16-07-2016 7:07
i wouls like to cancel from now tv asap thanks
16-07-2016 10:28
@Anonymous User wrote:i wouls like to cancel from now tv asap thanks
Hi @Anonymous User,
Unless your NOW TV subscription is through Apple or you've received a NOW TV promotional offer through Vodafone. The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers
And just-so other NOW TV customers know: -
22-03-2017 23:15
My name Mrs. Moores I would like to cancel my subscription please.my id lotto 118.
22-03-2017 23:17
My name Mrs. Moores I would like to cancel my subscription please.my id lotto 118.my email is [email removed].
23-03-2017 8:48
@Anonymous User wrote:My name Mrs. Moores I would like to cancel my subscription please.my id lotto 118.my email is [email removed].
Hi @Anonymous User,
The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
Cheers
07-04-2017 8:30
I want to cancel my subscription to NOW TV, have no passes, but there is no link to just cancel the whole account!? This should be an obvious choice and easy to do?
07-04-2017 9:35 - edited 07-04-2017 9:36
@Anonymous User wrote:I want to cancel my subscription to NOW TV, have no passes, but there is no link to just cancel the whole account!? This should be an obvious choice and easy to do?
Hi @Anonymous User,
The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
Cheers
17-04-2017 12:06
Can I just ask, it says 'please cancel my contract free pass', will I still get the free access I'm entitled to?
Many thanks.
17-04-2017 12:23 - edited 17-04-2017 12:24
@Anonymous User wrote:Can I just ask, it says 'please cancel my contract free pass', will I still get the free access I'm entitled to?
Many thanks.
Hi @Anonymous User,
Free trial periods are available to brand new customers only. All monthly NOW TV subscription(s) and free-trials, run for their full duration, even if they are officially cancelled after the first day!
That being said, given it's a bank holiday I recommend you wait a couple of days before cancelling, just in-case NOW TV's separate systems need to sync themselves up.
Cheers