16-02-2018 6:29
16-02-2018 14:31
They've done exactly the same for me too. Thought I'd made a mistake and not properly cancelled after my free month so blamed myself. This time I screeshotted it when I cancelled and they've renewed it again. Genuinely fraud from them.
21-02-2018 22:44
has done exactly same to me , didn't screen shot my cancellation thou.. But I did get my money refunded. First month is free which is wisely hidden and this is automatically subscribed I paid the second month thought it was my fault not reading the underlines... and then cancelled subscription, set up a password then BANG. third month money was made paid for the CINEMA SUBS, lost a plot...so fricking piissed off..
https://community.nowtv.com/t5/Cinema/SKY-CINEMA-I-never-Subscribed-WTF/m-p/457158#M12632
I WAS PRETTY WEARY WITH SETTING UP MY BANK DETAILS FOR ENTERTAINMENT PACKAGE AND DIDN'T EVEN SEEN ANY HINT OF ME SUBSCRIBING FOR CINEMA PASS. TIME TO CANCEL ENTERTAINMENT PACKAGE ASAP,, THATS NOW.
Hope they will sort this issues out.
HTH
16-02-2018 16:58
24-02-2018 3:34
26-03-2019 8:16
I have cancelled too before the trial ended. They took money then I emailed saying I wanted it cancelled and it stopped for a few month and now they have charged again I have saw this has happened to a lot of people I have proof I cancelled so I’m getting legal action as it’s fraud and I haven’t been refunded a penny of what they took
03-08-2019 10:42
Cancelled twice with these shower of theifs and still taking my money absolute joke I want my money back or Ofcom it will be. Absolute joke of a company.
03-08-2019 16:42
@Anonymous User
Can you please look under My Account/Bills & Payments, and report back whether you can see the payments that were taken recorded there or not?
05-08-2019 22:40
05-08-2019 23:24
@Anonymous User
Could anyone - even a very small child - be turning it on again without your knowledge?
This would reveal itself as a pattern of payments varying in date by more than a day or so, from a fixed monthly renewal date.
Also, you should set a Payment PIN under My Account/Settings & PINs to preclude any chance of this in the future.
You really need to ask Live Chat what is going on though - are your Cancels failing for some reason under your control, or some reason under NowTV’s control, do they have records of your Account being used after the Cancels, and so on.
I know it’s a pain, but if something is going wrong at the NowTV end, and you can help get it fixed, you will be doing everyone a favour.
And if it isn’t, it’s something you are doing or not doing, and they can tell you what, you will be doing yourself a favour.
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.