10-02-2017 21:52
Hi first time posting here and I am in need of some help.
A few weeks ago, I added a new voucher code to my final month of NOW TV cinema for an extra month of cinema. However, only afterwards did I see that the offer wasn't for a free month of cinema like it was for, but it was going to charge me £9.99 after my current voucher ended!
After speaking on live chat I was assured that the offer had been cancelled when I pressed cancel, however it now (two weeks later) says:
Sky Cinema Month Pass
Your offer starts in 9 days.
Solved! Go to Solution.
12-02-2017 9:46
Hi @Anonymous User,
Your options are to contact a NOW TV representative via the forums 'Live Chat' facility or vai 'Email' and discuss your issue with them. Plus you can reference this forum topic if you need to....
Cheers
12-02-2017 8:05
Ok then, just a question then. What if they decide to charge me? What are my options then?
12-02-2017 9:46
Hi @Anonymous User,
Your options are to contact a NOW TV representative via the forums 'Live Chat' facility or vai 'Email' and discuss your issue with them. Plus you can reference this forum topic if you need to....
Cheers
12-02-2017 22:05
@SeeMoreDigital Okay, I'll do that as soon as I can and will report back if I have any joy with the powers that be here. Wish me luck!
13-02-2017 15:34
Ok just got off live chat with NOW TV and it turns out the voucher that I applied was a £1 for one month voucher! Which is much better than the scare of £10 xD Much happier now, I just wish it said this on my page (I even got them to email me a confirmation of that as a double check,) as it would have saved much annoyance.
Thanks to everyone that helped me in this matter!
13-02-2017 17:01
Nice one 😉