Super confused and need some help about a voucher.

[Anonymous User]

Hi first time posting here and I am in need of some help.

A few weeks ago, I added a new voucher code to my final month of NOW TV cinema for an extra month of cinema. However, only afterwards did I see that the offer wasn't for a free month of cinema like it was for, but it was going to charge me £9.99 after my current voucher ended!

After speaking on live chat I was assured that the offer had been cancelled when I pressed cancel, however it now (two weeks later) says:

Sky Cinema Month Pass

£9.99 a month

Cancelled

Your offer starts in 9 days.

You can keep watching until 20 Feb 2017

No no no no no! I cancelled the new offer and even double checked it, and now it says the offer is still on my account! I haven't been charged... yet... nor do I want to be charged for an offer I really don't want nor signed up for.

Please help! I just want to cancel the £9.99 offer off my passes account!

[Anonymous User]

Ok then, just a question then. What if they decide to charge me? What are my options then?

[SeeMoreDigital · Accepted solution]

Hi @Anonymous User,

Your options are to contact a NOW TV representative via the forums 'Live Chat' facility or vai 'Email' and discuss your issue with them. Plus you can reference this forum topic if you need to....

Cheers 

[Anonymous User]

@SeeMoreDigital Okay, I'll do that as soon as I can and will report back if I have any joy with the powers that be here. Wish me luck!

[Anonymous User]

Ok just got off live chat with NOW TV and it turns out the voucher that I applied was a £1 for one month voucher! Which is much better than the scare of £10 xD Much happier now, I just wish it said this on my page (I even got them to email me a confirmation of that as a double check,) as it would have saved much annoyance.

Thanks to everyone that helped me in this matter!

[SeeMoreDigital]

Nice one 😉