Hi and welcome to the forum @Anonymous User,
Just in-case you are not aware... If you don't want any of your NOW TV subscriptions to 'Auto-Renew' (roll-over) and have your card charged you need to cancel them.
Unless your NOW TV subscription(s) is (are) directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone, the official way to cancel your NOW TV subscriptions is via your NOW TV account.
It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
- Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
- Please note: If some icons are missing you might have to temporarily disable any 'ad-blocking' plug-ins you may have running.
- Then click on the coloured 'Canel' button which is located within each of the NOW TV services you have subscribed to (ie: Entertainment, Cinema, Kids, Sport). You should see something like this: -
- A new "Was it something we said?" area should open up, which looks like this: -
- Select the appropriate response.
- Follow the remainder of on-screen instructions and retention offers (if any)...
After the above mentioned 'cancellation' process has been completed in full, you will receive a confirmation email from NOW TV - Which you should keep for future reference.
Cheers
