22-11-2017 9:41
Have entered voucher code for free 2 month cinema pass and my account has been charged 9.99
please advise re refund and applying the 2 month pass.
22-11-2017 11:12 - edited 22-11-2017 11:12
@Anonymous User
Welcome to the forum. Sounds like the code didn't apply correctly (or possibly you started the free trial by mistake and that has now rolled over).
With regards a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
Once that's sorted you can apply your voucher by following the steps here
https://help.nowtv.com/article/how-to-apply-or-enter-voucher-code