You’re viewing an archived page
This page has been kept for reference, but it may contain out-of-date or inaccurate infomation. Browse active boards instead.
Have entered voucher code for free 2 month cinema pass and my account has been charged 9.99
please advise re refund and applying the 2 month pass.
This post has been archived
This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.
Welcome to the forum. Sounds like the code didn't apply correctly (or possibly you started the free trial by mistake and that has now rolled over).
With regards a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
Once that's sorted you can apply your voucher by following the steps here