Sky Movies 2 Month Pass Shows as 1 Month

[Anonymous User]

As per the title I recently purchased a Now TV & 2 Months Sky Movies bundle, today (30th Nov) I entered the single Movie Pass code that was provided in the box with my existing account but it shows up saying it's a month pass & that I'll be billed £9.99 on 30th of Dec.

Why does it say on the box you get 2 months when your only given a 1 month pass?

Are you supposed to get two codes to enter or has there been an error?

Very misleading & false advertising if this is how it's supposed to be, hope someone can clarify.

[Anonymous User]

Hi @Anonymous User 

Thank you for getting in touch. I will send you an e-mail very shortly. Keep an eye out on your account.

Thanks

Ranj

NOW TV Team

[Anonymous User]

Okay, thanks!.

[Anonymous User]

Hi

Received a reply from Ranj( Thanks!), advising i do have a two month pass. I applied the pass on Jan 31st, and it does say on my account that my pass expires and my first payment is £9.99 on 28th Feb.

Should it not be free until the end of March?. can someone clarify, thanks.

Te email:

Hi Nick,

Thank you for posting on our community forum. Having looked into your account I can see that you have applied a voucher which is for 2 months movie. It will renew after the first month automatically and you don't have to do anything.

If you don't wish to have it after the 2 months then please cancel the pass when you are in your second month of your pass. Enjoy your viewing.

Regards

Ranj

NOW TV Team

[Anonymous User]

Seems I've got this issue now aswell. Very annoying.

Two months pass now shows as 1 and says I will be billed next month.

I have also emailed about this (reference number 00760122)

Frustrating to say the least, seems a common issue too reading this thread.

I am also using my existing (Sky) account which I haven't had any problems with until now.

[Anonymous User]

I never did get my second month of free movies, having applied a two month pass, it showed on my account as only giving me a month. I was told by the tech team not worry even though they confirmed it was a two month pass, and that even though it says my pass would renew at £9.99, i was told it wouldn't and I wouldn't be billed, somehow I didn't think this was right, so cancelled the pass before the billing date, I put that down to experience.

[Anonymous User]

Hi @Anonymous User I'll send you an email regarding this soon

[Anonymous User]

ok, thank you.

[Anonymous User]

Hi

I have just bought the Now TV box with the 2 month sky movie pass. on the registrsation page requesting my card details, it says im entitled to a 30 day free trial to omovies.  Is this in addition to the 2 month voucher i have with the box?  i was told i dont need to put the voucher in so i could activate the voucher at any time, not necessaily when i register.  CAn someone please help?

Thanks

Holly 🙂

[Anonymous User · Accepted solution]

@Anonymous User the trial separate to the pass and only available to new customers, so use it before the voucher otherwise you'll lose out.

[Anonymous User]

Hi, my mum bought the Now TV box with 2 month sky movies pass for Christmas,  I didn't even get one month off the 2 month pass and I can no longer watch as it's saying it has ran out, is there anything that can be done to fix this problem?

Paige