30-11-2014 18:38
As per the title I recently purchased a Now TV & 2 Months Sky Movies bundle, today (30th Nov) I entered the single Movie Pass code that was provided in the box with my existing account but it shows up saying it's a month pass & that I'll be billed £9.99 on 30th of Dec.
Why does it say on the box you get 2 months when your only given a 1 month pass?
Are you supposed to get two codes to enter or has there been an error?
Very misleading & false advertising if this is how it's supposed to be, hope someone can clarify.
Solved! Go to Solution.
15-03-2015 17:23
@Anonymous User the trial separate to the pass and only available to new customers, so use it before the voucher otherwise you'll lose out.
02-02-2015 20:26
Hi @Anonymous User
Thank you for getting in touch. I will send you an e-mail very shortly. Keep an eye out on your account.
Thanks
Ranj
NOW TV Team
02-02-2015 20:35
03-02-2015 11:17
Hi
Received a reply from Ranj( Thanks!), advising i do have a two month pass. I applied the pass on Jan 31st, and it does say on my account that my pass expires and my first payment is £9.99 on 28th Feb.
Should it not be free until the end of March?. can someone clarify, thanks.
Te email:
Hi Nick,
13-03-2015 15:12
Seems I've got this issue now aswell. Very annoying.
Two months pass now shows as 1 and says I will be billed next month.
I have also emailed about this (reference number 00760122)
Frustrating to say the least, seems a common issue too reading this thread.
I am also using my existing (Sky) account which I haven't had any problems with until now.
14-03-2015 15:29
15-03-2015 16:21
Hi @Anonymous User I'll send you an email regarding this soon
15-03-2015 16:43
ok, thank you.
15-03-2015 17:13
Hi
I have just bought the Now TV box with the 2 month sky movie pass. on the registrsation page requesting my card details, it says im entitled to a 30 day free trial to omovies. Is this in addition to the 2 month voucher i have with the box? i was told i dont need to put the voucher in so i could activate the voucher at any time, not necessaily when i register. CAn someone please help?
Thanks
Holly 🙂
15-03-2015 17:23
@Anonymous User the trial separate to the pass and only available to new customers, so use it before the voucher otherwise you'll lose out.
21-01-2016 21:30
Hi, my mum bought the Now TV box with 2 month sky movies pass for Christmas, I didn't even get one month off the 2 month pass and I can no longer watch as it's saying it has ran out, is there anything that can be done to fix this problem?
Paige