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Anonymous User
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Signing Up for Free Trial

hi trying to sign up for the free trial and keep getting this prompt :

 

 

"Help us to keep your card safe online

We need to authorise your card by taking a small payment of just £0.10 which we'll refund straight away. This is to make things extra secure for you."

 

but then nothing else pops up/can't continue to finish signing up!

 

how do i fix this?

 

3 REPLIES 3
Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your message and sorry about the delayed reply.

 

Can you please make sure you have cleared your Browser history and cache? Once this is done, restart your Browser and try again.

 

Birgit

NOW TV team

Anonymous User
Not applicable

Hello,

 

I have exactly the same problem and message 😕

 

Tried different browser but nothing helped.

 

What can I do now? Thanks!

Anonymous User
Not applicable

In case it helps anyone else who is encountering this same error message...

 

I spent more than 30 minutes online with Chat Help to come to the conclusion that NowTV can only accept UK-issued credit cards. It's a pretty narrow-minded policy for a media company, but it's their policy. My card is US-issued with a UK-address, but it won't work.