28-02-2016 18:20
hi trying to sign up for the free trial and keep getting this prompt :
"Help us to keep your card safe online
We need to authorise your card by taking a small payment of just £0.10 which we'll refund straight away. This is to make things extra secure for you."
but then nothing else pops up/can't continue to finish signing up!
how do i fix this?
01-03-2016 13:46
Hi @Anonymous User
Thanks for your message and sorry about the delayed reply.
Can you please make sure you have cleared your Browser history and cache? Once this is done, restart your Browser and try again.
Birgit
NOW TV team
20-03-2016 18:28
Hello,
I have exactly the same problem and message 😕
Tried different browser but nothing helped.
What can I do now? Thanks!
25-04-2016 21:25
In case it helps anyone else who is encountering this same error message...
I spent more than 30 minutes online with Chat Help to come to the conclusion that NowTV can only accept UK-issued credit cards. It's a pretty narrow-minded policy for a media company, but it's their policy. My card is US-issued with a UK-address, but it won't work.