Refund ?

[Anonymous User]

Hello someone in my family seems to of have put the sky cinmea monuth trial on my account without my knowledge and the monuth was up today i bevlive and its taken payment with was meant for something inportant, is there anyway i can get a refund since i never used it and its existence wasnt known to me.

[Andy]

@Anonymous User

Welcome to the forum. 
Firstly make sure you cancel your pass so it doesn't keep rolling over by going to your My Account > My Passes page http://account.nowtv.com/passes

You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.

As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you as a courtesy. To get there go to the following help page

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. If you have a NOW TV Box it's easy for people to accidentally purchase a pass. To turn your Payment PIN on, go to your My Account > Payment PIN page

http://account.nowtv.com/payment-pin

[Anonymous User]

Thanks for the information and i hope its a good enough reason, cheers.

[Anonymous User]

Thanks for the advice. I hope that avoid more accidental payments.