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Anonymous User
Not applicable

‎02-03-2016 19:14

Pass has disappeared

I bought a two month movies pass that said it expires on 24th April. But my account now has no passes in it can anyone explain or assist please
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1 ACCEPTED SOLUTION
Karl-F
Community Manager
Community Manager

‎04-03-2016 11:29

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

I have sent you an email in regards to your query. 

 

Thanks, 

 

Karl

NOW TV Team

View solution in original post

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12 REPLIES 12
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Legend 5
Legend 5

‎03-03-2017 9:10

In response to Anonymous User's comment

Hi @Anonymous User,

 

You need to contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

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Anonymous User
Not applicable

‎04-03-2017 11:49

Four month film pass gone! Clearly I'm not the only one this has happened to!
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SeeMoreDigital
Legend 5
Legend 5

‎04-03-2017 12:02

In response to Anonymous User's comment
@Anonymous User wrote:
Four month film pass gone! Clearly I'm not the only one this has happened to!

Not necessarily @Anonymous User,

 

As I mentioned in your topic, the majority of people end up having created more than one NOW TV account.

 

Which, more often than not, happens when such people attempt to and/or aquire multiple 14-day free trial periods...

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