02-03-2016 19:14
Solved! Go to Solution.
04-03-2016 11:29
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I have sent you an email in regards to your query.
Thanks,
Karl
NOW TV Team
06-03-2016 8:39
06-03-2016 14:44
Hi there @Anonymous User
Thanks for posting on our Forum.
I've just sent you an email so we can get this sorted out for you as soon as possible.
If you reply to that, we can move on from there.
Thanks,
Ryan
NOW TV Team
06-03-2016 9:27
14-07-2016 16:10
I used a 2 month movie pass code just before my next payment was due and it gave me a date of sometime in Sept 16 as mynext payment due. I have checked my account today and payment has been taken for a month movie pass saying my next payment due in Aug. Where has my 2 month movie pass gone?
14-07-2016 16:23 - edited 14-07-2016 16:23
@Anonymous User wrote:I used a 2 month movie pass code just before my next payment was due and it gave me a date of sometime in Sept 16 as mynext payment due. I have checked my account today and payment has been taken for a month movie pass saying my next payment due in Aug. Where has my 2 month movie pass gone?
Check payment details under your account
Your voucher should show as
NOW TV | Subscription Purchase: Sky Cinema Month Pass - Sky Cinema Pass (Your subscription cost has been discounted by 100%) | £0.00 | CreditCard | 13th Jul 2016 |
The above is from the one I added yesterday.
14-07-2016 17:17
@Anonymous User wrote:I used a 2 month movie pass code just before my next payment was due and it gave me a date of sometime in Sept 16 as mynext payment due. I have checked my account today and payment has been taken for a month movie pass saying my next payment due in Aug. Where has my 2 month movie pass gone?
Hi and welcome to the forum @Anonymous User,
People having multiple NOW TV accounts appears the source of most customers problems such as this. Ideally you should be using the same log-in 'User Name' (not to be confused with your forum name) and password across all your NOW TV devices including this forum.
That being said, given that this is an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'Live Chat' facility [and explain your requirements to them]... They're usually pretty quick at resolving such things 😉
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
16-07-2016 18:32
Hi @Anonymous User
Thanks for getting in touch with us.
I believe you've since been in touch with us via live chat.
If you need any further help please don't hesitate to get back in touch 🙂
Thanks
Rob
NOW TV Team
03-03-2017 8:57
credited a 5 month pass to my account,expected it to start on 01 March,got billed for a month service at £6.99,how do I get it back