cancel
Showing results for 
Search instead for 
Did you mean: 
Wlat
Expert

Re: Pass accepted and then removed?


@ukbobboy wrote:

@Wlat

 

Yes, you have to wait for them to request your screen prints before you can send them. However, if you are convincing enough, that you have screen prints, Help Chat may not even want to see them.

 

 

UK Bob


@ukbobboy

 

Ah yes ... thanks.  That confirms what I thought.  I'll take the precaution of always taking a screen capture of my passes as soon as I update.

 

Cheers,

 

Wlat

 

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
mochyn
Mentor

Re: Pass accepted and then removed?

After travelling the 40 miles to get a copy of my purchase and sending it to NOW TV, they are now saying they cannot give me a code which is patently untrue.

NOW TV are saying that I should ask Argos for a new code.

Argos sold me an item which worked and the fault solely lies with the NOW TV as after activation it diappeared.

I would like to know if after sending a screen shot of purchase those with similar problems, where did they get their code from?

Maybe my reply was from India and somebody in the Uk could help

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
Andy Legend 5
Legend 5

Re: Pass accepted and then removed?

@mochyn

 

Sorry to hear of the trouble you keep having. I'll tag a couple of the NOW TV Team for you and hopefully one will be in touch in the next day or two.

 

@Tony-D @Eddie-M

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
mochyn
Mentor

Re: Pass accepted and then removed?

I spoke to India again and they gave me a 2 months good will cinema pass but reiterate it is Argos problem which I can't get my head around.

So I  have paid £19..99 for 2 month cinema pass!

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
mochyn
Mentor

Re: Pass accepted and then removed?

I have tried to find someone to talk to but have been told that I need to use the help centre but I keep getting India not Ireland.

The Irish could help me but the Indians do not

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
mochyn
Mentor

Re: Pass accepted and then removed?

Have now decided to escalate problem as I have no solution.

Using an arbitration service

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
mochyn
Mentor

Re: Pass accepted and then removed?

Did you get any joy with NOW TV. I bought my pass from Argos and they are saying the same thing.Not their problem.

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
mochyn
Mentor

Re: Pass accepted and then removed?

one week later no response no suprise

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks
Highlighted
Eddie-M
NOW TV Team (Retired)

Re: Pass accepted and then removed?

Hi @mochyn

 

 

Sorry about the delay. There is issues on going at the moment where in some cases passes bought via Argos and Game are not being verifyed correctly this is being looked into by us and Argos/Game. Can you tell me how many months cinema you were supposed to get?

 

 

Edit: I've sent you an email.

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

mochyn
Mentor

Re: Pass accepted and then removed?

Itwas a NOW TV box with a  month cinema pass

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

0 Thanks