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First Poster
Posts: 1
Registered: ‎01-08-2016

Offer on webiste stated free trial but got charged

i specifically went on the nowtv website as i was told by email that i currently had a free 14 day trial of sky cinema and a one month trial free trial of sky entertaintment. i saw this advertised on the site and started the free trial for both. i then cancelled them both straight away so i would not get charged and i see you have charged me £9.99 and £7.99...the emails from my purchases say the same thing but i know 100% that it stated a free trial and not just a standard month for both otherwise i would not have signed up in the first place - please investigate right now

Champion 4
Posts: 8,235
Registered: ‎31-12-2013

Re: Offer on webiste stated free trial but got charged

Hi and welcome to the forum @lmackreath,

 

For security reasons, all issues related to your NOW TV 'account' are subject to the Data Protection Act and can't be discussed on the open forum, which means you'll need to contact a NOW TV representative to resolve your issue.

 

The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).

 

Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.

 

If you don't have a confirmation email, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users might require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Highlighted
First Poster
Posts: 1
Registered: ‎13-09-2017

Re: The account passes page never loads

never got my free movie pass and started paying for movies right away not happy about this as my voucher is now lost so would be nice to get my free movie pass and then i will start paying again thankyou

Champion 4
Posts: 8,235
Registered: ‎31-12-2013

free trial but got charged

[ Edited ]

Hi and welcome to the forum @leah24,

 

The most probable reason why you've been charged is because the NOW TV system has some of your details already on their system. Currently, only brand new NOW TV customers are eligible for 14-day free trial periods.

 

That being said, if you're positive NOW TV has made a mistake the best thing you can do is contact a NOW TV representative.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users might require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •