13-12-2015 16:43
13-12-2015 18:51
13-12-2015 19:08
Thanks for responding, @Anonymous User
There is nothing else I can suggest. If the pass has been removed, you will need to get in touch with NOW TV Support directly. You can contact them via email or Live Chat (8am to Midnight) please click here to access NOW TV Help, where contact can be established with the team.
Thanks!
Osculogic
16-12-2015 10:35
Hi @Anonymous User
Thanks for getting in touch, sorry to hear you've had some issues with your pass. As it's account related I will send you an e-mail.
Cheers
Ranj
NOW TV Team
13-12-2015 17:04
Hello, Psperera
Your offer wasn't redeemed without a valid UK-issued credit/debit card, as this is standard procedure for all voucher activations. When you visit 'My Account Passes' does the Entertainment Pass show as 'Buy Now' or 'Cancel' as this will determine the status of the pass. Please click here to visit that area and to double-check its status. It is unusual that a pass is revoked once activated.
The menu should look something like this;
If it states your Entertainment Pass offer is activated, but you cannot watch any media from that pass on a device, it'd be a good idea to follow this up with NOW TV Support directly. You can click here to visit the NOW TV Help section.
Thanks!
Osculogic